WinSpin Casino Terms and Conditions
These Terms and Conditions set out the rules that govern your use of WinSpin's online casino services. They explain the relationship between you and us, your responsibilities as an account holder, and the standards of conduct we expect. By registering or using our site you agree to comply with these terms and any policies we publish as part of the service.
Account responsibilities
Your account is for your personal use only. You must provide accurate information during registration and keep your contact details up to date. You are responsible for maintaining the confidentiality of your login details and for any activity that occurs under your account. If you suspect unauthorised access you must notify us immediately.
Eligibility requirements
To use our services you must meet the minimum legal age in your jurisdiction and be permitted to play by local law. We do not accept registrations from persons who are self-excluded, under the required age, or located in restricted territories. We may perform checks to verify your identity, age and location before allowing full access to the account.
Acceptable platform use
You agree not to use the platform for any illegal purpose, to attempt to manipulate game outcomes, or to exploit technical faults. Abuse of bonuses, collusion, use of bots, chargebacks and other forms of fraudulent behaviour are prohibited. We reserve the right to limit, suspend or close accounts where we reasonably suspect misuse.
General bonus and promotion rules
Promotions are subject to specific terms that apply in addition to these Terms and Conditions. Unless the promotion states otherwise, offers are limited to one per person, household or IP. Wagering requirements, eligible games, maximum bet limits and expiry rules will be published with each offer. We may withhold or reverse bonus funds and any winnings if we suspect abuse or non-compliance with the applicable rules.
Deposits and withdrawals
Payments must be made using valid methods listed on the site. Minimum and maximum deposit and withdrawal amounts may vary by payment type. We carry out verification and anti-money‑laundering checks prior to processing withdrawals and may request documentation. Withdrawals are subject to processing times and any limits set on your account; large payouts may be paid in instalments in line with our risk policies.
Dispute resolution
If you have a complaint you should contact our support team in the first instance. We will investigate and aim to respond promptly. Where a matter cannot be resolved directly we will explain available next steps. For certain disputes we may refer to independent mediation where appropriate and available in your jurisdiction.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be communicated via the site or direct contact where possible. Continued use of the platform after notification constitutes acceptance of the revised terms. If you do not accept the changes you should stop using the service and close your account.
Contact
For account or policy enquiries please contact [email protected]. We will handle personal data in line with our privacy policy and applicable data protection laws.